**Refund/Cancellation Policy for Customers at Tripdest.com**

At Tripdest.com, we strive to provide a seamless and enjoyable experience for our customers. As a marketplace, our refund, cancellation, and rescheduling policies for venue bookings and tour bookings are determined by the individual vendors listed on our platform. We strongly advise customers to carefully review the specific terms and conditions, including refund, cancellation, and rescheduling policies, for each tour package or venue before making a booking online.

**Tour Booking:**
- The refund, cancellation, and rescheduling policies for each tour package are set by the respective tour operators.
- Customers are encouraged to read these policies thoroughly, which can be found in the terms and conditions section of each tour package listing.
- To ensure clarity and avoid any misunderstandings, we recommend using the live-chat feature available on each tour package page to connect directly with the tour operator and address any questions or concerns before booking.

**Venue Booking:**
- Similar to tour bookings, the refund, cancellation, and rescheduling policies for venue bookings are determined by the individual venues.
- Customers should review the terms and other relevant policies mentioned by the venue in their listing on Tripdest.com before booking slots online.

**Note:**
- If a venue or tour operator does not deliver the service as promised, Tripdest may intervene to help resolve the issue.
- For any queries or assistance, please reach out to Tripdest admin via the chat option on our website or WhatsApp at 9150470175.

By taking these steps, customers can make informed decisions and have a clear understanding of the policies associated with their bookings. Tripdest.com is committed to facilitating open communication between customers and vendors to enhance the overall booking experience.